Privacy Policy
Effective Date: 11 May 2026
Website: melbourne.memorial
Contact Email: melbourne.memorials@outlook.com
Melbourne Memorial respects your privacy and is committed to protecting any personal information you provide through this website.
This Privacy Policy explains how we may collect, use, store and protect your personal information when you visit our website, make an enquiry, submit a form, or contact us directly.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Your name
- Email address
- Phone number
- Details included in enquiry forms
- Information relating to memorial enquiries, bookings, services, tributes or requests
- Any other information you choose to provide when contacting us
We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage data.
2. How We Collect Information
We may collect personal information when you:
- Submit a contact or enquiry form
- Email us directly
- Call or message us
- Request information about our services
- Interact with the website
- Provide details for a memorial, tribute, service or related enquiry
Some information may also be collected automatically through cookies, analytics tools or similar website technologies.
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Provide information about our services
- Manage bookings, memorial enquiries, tributes or service requests
- Communicate with you about your request
- Improve our website and services
- Maintain internal records
- Comply with any legal or regulatory obligations
We will not sell your personal information.
4. Sensitive Information
Due to the nature of memorial-related services, you may choose to provide sensitive or personal details relating to family members, loved ones, service arrangements or memorial information.
We will only use this information for the purpose for which it was provided, unless required or permitted by law.
5. Disclosure of Information
We may disclose personal information where reasonably necessary to:
- Provide our services
- Respond to your enquiry
- Work with service providers, contractors or partners who assist us
- Comply with legal obligations
- Protect our rights, safety or property
We will take reasonable steps to ensure any third parties who assist us handle personal information appropriately.
6. Website Cookies and Analytics
Our website may use cookies, analytics tools or similar technologies to understand how visitors use the website and to improve user experience.
Cookies may collect information such as browser type, device type, pages visited and general usage activity. You can adjust your browser settings to refuse cookies, although some parts of the website may not function properly.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we aim to protect your information, we cannot guarantee absolute security.
8. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct any inaccurate, incomplete or outdated information.
To make a request, please contact us at:
melbourne.memorials@outlook.com
9. Retention of Information
We will retain personal information only for as long as reasonably necessary for the purpose it was collected, including to provide services, respond to enquiries, maintain records or comply with legal obligations.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or policies of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
11. Complaints
If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact us at:
melbourne.memorials@outlook.com
We will review your complaint and respond within a reasonable timeframe.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
By continuing to use this website, you accept the current version of this Privacy Policy.