Terms and Conditions
Effective Date: 11 May 2026
Website: melbourne.memorial
Contact Email: melbourne.memorials@outlook.com
Welcome to Melbourne Memorial. By accessing or using this website, you agree to the following Terms and Conditions.
Please read these terms carefully before using the website. If you do not agree with these terms, you should not use this website.
1. About This Website
Melbourne Memorial provides information relating to memorial services, tributes, enquiries, and related offerings.
The information on this website is provided for general information purposes only. We may update, change, or remove website content at any time without notice.
2. Use of the Website
You agree to use this website only for lawful purposes.
You must not use this website to:
- Submit false, misleading, offensive, or harmful information
- Interfere with the security or functionality of the website
- Attempt to gain unauthorised access to the website or its systems
- Upload or transmit viruses, malware, or harmful code
- Use the website in a way that may breach any applicable law or regulation
3. Enquiries and Information Submitted
When you submit an enquiry, contact form, or request through this website, you agree that the information you provide is accurate, current, and complete.
We may contact you using the details provided to respond to your enquiry or provide information about our services.
Submitting an enquiry through the website does not guarantee availability, acceptance, or confirmation of any service, booking, memorial, tribute, or arrangement.
4. Services and Availability
Any services, products, memorial options, tribute options, or related offerings listed on this website are subject to availability.
We reserve the right to change, update, suspend, or discontinue any service or offering at any time.
Any pricing, service descriptions, images, examples, or information shown on the website are general in nature and may be updated without notice.
5. Bookings and Confirmations
Where bookings, memorial arrangements, service requests, or tribute submissions are available, they are not confirmed until we have accepted the request and provided confirmation.
Additional terms, payment requirements, timeframes, or service-specific conditions may apply depending on the nature of the request.
6. Payments
If payments are required for any services or products, payment terms will be provided at the time of booking, enquiry, invoice, or confirmation.
All payments must be made in accordance with the payment terms provided.
Failure to make payment by the required due date may result in delays, cancellation, or suspension of services.
7. Cancellations and Changes
Cancellation, change, refund, or rescheduling terms may vary depending on the service or arrangement requested.
Any request to cancel or change a booking, memorial service, tribute, or related arrangement should be made as soon as possible by contacting:
melbourne.memorials@outlook.com
We will review requests on a case-by-case basis.
8. Memorial Content, Tributes and Submissions
If you submit names, images, written tributes, messages, family information, service details, or other memorial-related content, you confirm that:
- You have the right or permission to provide that content
- The information provided is accurate to the best of your knowledge
- The content does not infringe another person’s rights
- The content is not offensive, unlawful, defamatory, or misleading
We reserve the right to refuse, edit, remove, or decline to publish any content submitted through the website.
9. Publicly Displayed Information
Some memorial, tribute, or service-related information may be displayed publicly on the website if requested or approved.
You are responsible for ensuring that any information submitted for public display is appropriate and that you have permission from relevant family members, representatives, or authorised parties where required.
10. Intellectual Property
All website content, including text, images, graphics, logos, designs, layouts, and other materials, is owned by or licensed to Melbourne Memorial unless otherwise stated.
You must not copy, reproduce, distribute, modify, or use any website content without prior written permission.
11. Third-Party Content and Links
This website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, security, policies, or practices of third-party websites.
Accessing third-party links is done at your own risk.
12. Website Accuracy
We aim to keep the information on this website accurate and up to date. However, we do not guarantee that all information is complete, current, or error-free.
You should contact us directly to confirm any important details before relying on information from the website.
13. Limitation of Liability
To the maximum extent permitted by law, Melbourne Memorial is not liable for any loss, damage, cost, or expense arising from:
- Your use of the website
- Your inability to access the website
- Errors or omissions in website content
- Reliance on information provided on the website
- Third-party links or services
- Unauthorised access, website downtime, or technical issues
Nothing in these terms excludes any rights or guarantees that cannot be excluded under Australian Consumer Law.
14. Privacy
Your use of this website may involve the collection and handling of personal information.
Please refer to our Privacy Policy for more information about how personal information is collected, used, stored, and protected.
15. Changes to These Terms
We may update these Terms and Conditions from time to time.
Any changes will be published on this page with an updated effective date. By continuing to use the website after changes are published, you agree to the updated terms.
16. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any disputes relating to these terms or your use of the website will be subject to the jurisdiction of the courts of Victoria, Australia.
17. Contact Us
For questions about these Terms and Conditions, please contact:
Melbourne Memorial
Email: melbourne.memorials@outlook.com